eg222's Privacy Policy

This privacy policy applies to the eg222 platform and all its associated services. When you register, log in, or use any service on eg222, you are considered to have voluntarily agreed to the terms of this policy.

Information collected on our platform is used solely to provide you with better service, ensure account security, and send relevant communications. Selling your information to third parties or disclosing it without authorisation is against our policy.

This privacy policy is linked to our Terms and Conditions and both documents should be read together. In the event of any conflict, the provisions of this privacy policy will take precedence.

If you disagree with any part of this policy, you are requested to stop using eg222's services. For any questions or concerns, please contact our support team.

eg222 collects only the information necessary to operate its services. The main sources of data collection are listed below:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• Payment details — such as bKash, Nagad, Rocket, or bank account number
• Documents required for identity verification (such as a national identity card)
• Your messages or complaints when contacting our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Date, time, and location of login on the platform
• Cookies and session data (see details below)
• Game history, betting activity, and transaction records

2.3 Information Received from Third Parties

In some cases, limited information may be collected from trusted third-party services for the purpose of identity verification or fraud prevention. Such collection is always carried out within the applicable legal framework.

Collected information is used only for the following purposes:

1. Account management and verification: Processing the information needed for registration, login, and identity confirmation.
2. Financial transaction processing: Using payment information to carry out deposits and withdrawals smoothly.
3. Customer support: Helping resolve issues related to your account or transactions.
4. Security and fraud prevention: Detecting and preventing unauthorised access, multiple accounts, and suspicious activity.
5. Relevant communications: Sending account-related notifications, security alerts, and relevant promotional information.
6. Service improvement: Analysing user behaviour to improve the platform's performance and experience.
7. Legal compliance: Maintaining necessary records and providing information as required under applicable laws and regulations.

eg222 may disclose your personal information to third parties in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with selected technology partners to provide services such as payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and identity verification. These partners are obligated to use the information only for the specified purpose.

4.2 Legal Requirements

In the case of a court order, government directive, or legal obligation, necessary information may be provided to the relevant authorities. Where possible, we will attempt to notify you in advance.

4.3 Corporate Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity. You will be properly informed before any such change takes place.

4.4 With Your Consent

For any purpose other than the three cases above, your explicit consent will be obtained before sharing your information.

The eg222 platform uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, verify security tokens, and enable basic platform functionality. These cannot be disabled.
• Functional cookies: Used to remember your preferences, language settings, and customisations.
• Analytics cookies: Collect anonymous data to understand which parts of the platform are used most. These can be disabled.

5.2 Cookie Controls

Non-essential cookies can be blocked or deleted from your browser settings. However, disabling some cookies may limit certain features of the platform.

eg222 follows industry-standard technical and organisational measures to keep your personal information secure.

However, no method of transmitting information over the internet is 100% secure. We make every effort, but absolute security cannot be guaranteed. It is your responsibility to use a strong password and keep your OTP confidential to protect your account.

eg222 retains your personal information only for as long as necessary. The general policy is as follows:

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Financial transaction records and identity verification information may be retained for a period required by applicable law.
• Cookies and session data: Automatically deleted at the end of a session or upon expiry of the set period.
• Marketing communications: If you unsubscribe, the relevant information is deleted within a reasonable time.

The above periods may be extended where required for legal obligations, dispute resolution, or fraud investigations.

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, details of that information will be provided within a reasonable time.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligation or legitimate interest.

8.4 Right to Opt Out of Marketing Communications

You always have the right to stop receiving promotional emails or messages. Every marketing message will include an option to unsubscribe.

To learn more about responsible gaming and protecting your own information, please read our Responsible Gaming page.

All services at eg222 are for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed at the time of registration. If a person registers using false information, this is a clear violation of our terms of use, and their account will be closed.

If a parent or guardian discovers that their child has registered on eg222 without authorisation, please contact our support team immediately — the relevant account and information will be removed.

eg222 reserves the right to amend this privacy policy as needed. You will be informed before changes take effect in the following ways:

• The update date on this page will be changed.
• For significant changes, a notification will be sent to your registered email or mobile.
• If you continue to use the platform after changes have been made, you will be considered to have agreed to the new policy.

You are advised to check this page regularly to stay up to date with the latest policy. To find full details of all policies and rules on our platform, visit our About Us page.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

You can also visit our FAQ page for answers to common questions — it covers the most frequently asked questions about accounts, payments, and security.